Tuesday, June 25, 2013

Is Etsy Corporate a Sincere Incompetent or Is Etsy Just Insincere?

I think OPUM had it right.  (OPUM -- Our People's Underworld Movement -- was an imaginary front for conspiracy orgs, made up by an executive editor of National Review back in the 1960s.)  OPUM sold packets of wacky little cards printed with make-you-think humor.  One card read:

A sincere incompetent should be judged competent until proven insincere.

Watching the antics on Etsy these days, my question is not about the company's competence.  It is about Etsy's sincerity.

For months now, international spam bots had been invading the Forums with massive posts of links (some working, some not) to various sites.  Etsy's brilliant forum mods claimed they could not stem the bot invasion, and we needed to keep reporting each post the bots threw in there.  I guess the whiz kidz finally figured out how to block the Forums spam because the bot messages have ceased.  Now the spammers have begun starting Teams of one (bot) member.  At last count, I found over 150 such teams started in the past 2-3 days.  More show up every hour.  Predictably, Etsy's mods now want users to report all those spam Teams...like they can't view the Teams list in order of most recently started and just delete them?  WTF?  Free clue to you, hipsters:  you are being paid to maintain the site by our fees fercryinoutloud so do your jobs already!

Seriously, what type of ecommerce site allows new users to register and form their own groups on day one?  Without having made a purchase or opening a shop?  What qualifications do users with no history of site activity have for starting their own Etsy users' group?

I don't for one minute believe that Etsy's staff cannot change the requirements for forming a Team, and delete the spammer teams without us reporting them.  Which means I don't believe that Etsy's employees are sincerely incompetent.   Not at all.

Wednesday, June 19, 2013

I only sell vintage items, but reselling on Etsy effects me, too!

Before my old computer died at the end of April, I used to spend about an hour each day reporting items listed on Etsy as vintage which were, in fact, brand new mass produced factory fresh pieces of (mostly) jewelry.  I kept a folder of bookmarked shops I reported, so I could check back in a few weeks and see what -- if anything -- the members of Etsy's Marketplace Integrity staff had done after receiving the report.  Usually after 3 weeks or so, a shop only selling new items as vintage would have been closed.  If the shop also sold other items, allowed on Etsy, the items not allowed had been removed.

So, I was a bit surprised to come back online at the end of May and see some shops selling new items as old still in business.  I wonder what's up with that?

I've decided to stop reporting shops or items that I find.  But I am bookmarking them, just to see if anyone else is reporting this stuff and what Etsy is doing about it.  So far, it looks like nothing is happening.

Just to be clear, I don't mean vintage sellers who are careless about research and think Pokémon, or Juicy Couture, or The Red Hat Society, or Harry Potter, are vintage (vintage = at least 20 years old for Etsy).   That's a different issue altogether.  I am talking about reselling brand new products you buy wholesale, a shop full of these. 

The way Etsy is starting to look, you can sell factory produced new mass made goods if you live in Asia, or have relatives or business associates in Asia, as handmade by you (!) because Etsy can consider your shop a "factory collective".  But if your only connection with Asia is where your wholesale source buys from the factory, you can sell the same items now as "vintage".  I hope that I am wrong about this, and the real problem is a work load backup for the Marketplace Integrity team.  But if the shops I reported months ago stay open, along with the new ones I found this month, vintage buyers need to look very carefully at prospective purchases on Etsy.  CAVEAT EMPTOR